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Uploading Media from Salesforce to Radarr Social Media Response Module

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This article applies to those customers who use the Salesforce Integration Connectors provided by Radarr for their customer support on social media.

Media Support

Media Support allows users to share attachments from SalesForce to SMR, allowing users to send media and files like images and videos to customers.

How to send the media or other attachments to Customers from Salesforce?

To send a media or file, click on the attachment icon below the rich text editor 

On clicking the attachment icon, a pop-up window will open up and you can choose the file type to be included. Click “Add”

Supported Media

Image support – jpg, jpeg, png

Video – 3g2, 3gp, 3gpp, asf, avi, dat, divx, dv, f4v, flv, m2ts, m4v, mkv, mod, mov, mp4, mpe, mpeg, mpeg4, mpg, mts, nsv, ogm, ogv, qt, tod, ts, vob

File Support – pdf, xls, csv


DM  (Image, Video, File)

Comment (Image, Video)

File Size Limitations: Max file size is 8MB for images / 85 Maga Pixels, and 25MB for all other file types.

For more information> Visit Link


DM (Image )

Comment ( No Media support available)


DM (Image, Video )

Comment (Image, Video)

File size limitations
Image <= 5Mb. An additional limitation on the number of pixels also applies (Maximum 64 Mega Pixels)
Video <= 500 MB

For more information > Visit Link