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SMR Media support and limitations

Updated
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This article explains the different media types that are allowed in the response module

Please note that * mention notifying that the original social media platforms do not support those media types

Possibilities and limitations on Incoming messages

Incoming Message
Platform name/Media TypeFacebookInstagramX(Twitter)
CommentMessageCommentMessageCommentMessage
ImageYesYesNo*YesYesYes
GIFYesYesNo*YesYesYes
VideoNoYesNo*YesYesYes
StickersNo*YesNo*No*No*No*
CSV/PDF/XLSX/FilesNo*YesNo*No*No*No*

Possibilities and limitations on Outgoing messages

Outgoing Messages from Agents
Platform name/Media TypeFacebookInstagramX(Twitter)
CommentMessageCommentMessageCommentMessage
ImageYesYesNo*YesYesYes
GIFNo*No*No*No*No*No*
VideoNo*No*No*No*No*No*
StickersNo*No*No*No*No*No*
CSV/PDF/XLSX/FilesNo*YesNo*No*No*No*
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