To Download Individual tickets from the SMR Module
Step 1: Click on the Response module from the left sidebar.
![](https://support.radarr.com/wp-content/uploads/2024/01/step-1-smr-1024x428.png)
Step 2: Click on the reply button of the ticket which you want to download.
![](https://support.radarr.com/wp-content/uploads/2024/01/step-2-smr-1024x437.png)
Step 3: Now click on the 3 dot icon in the ticket, as shown in the figure.
![](https://support.radarr.com/wp-content/uploads/2024/01/step-3-smr-1-1024x442.png)
Step 4: Click on the “Download ticket“ to download the ticket.
![](https://support.radarr.com/wp-content/uploads/2024/01/step-4-smr-1-1024x443.png)
Step 5: To view the downloaded ticket, click on downloads from the left sidebar menu through Listening module.
![](https://support.radarr.com/wp-content/uploads/2024/01/step-5-smr-1024x447.png)
Step 6: Now you can view the ticket by clicking the below-mentioned icon.
![](https://support.radarr.com/wp-content/uploads/2024/01/step-6-smr-edited.png)
The downloaded file looks like as shown below.
![](https://support.radarr.com/wp-content/uploads/2024/01/step-10--1024x210.png)