Track ticket progress and agent assignments in one place with the Team Overview Dashboard 

Ticket Analytics categorizes tickets based on their current status

Fig: Ticket Analytics

The Team Overview widget provides a snapshot of active tickets, completed tickets, and average time agents take to resolve issues

Fig: Team Overview

The Average First Response Time Userwise chart shows how quickly users are getting initial responses, along with total tickets and SLA adherence (calculated during business hours). 

Fig: Average First Response Time Userwise