There is an option to Email the ticket to an external user who is not part of the ticket.
This will help agents get feedback from users who are not part of the Radarr platform.
There is an `Email Ticket` option in the top right corner in 3 dots, when clicked on it, there will be an option to add multiple email IDs and messages.
Once the email id(s) are added, the user will receive the ticket in their email with all the context of the ticket.
If the external user replies to the email, the email will be added as an Internal note in the ticket in SMR.
The same ticket can be added to multiple external users (add multiple user email id with comma separated) and all the external replies will be added as an internal note along with email info