Each ticket in SMR will have an option to add the Due Date.
Click on the Calendar icon to set a Due Date.
The agents can set the due date they think they should be resolving the ticket.
Managers can also add the Due date to the ticket.
When a due date is added, we will display who added the due date in `History`
If someone updates the due date that information will also be displayed in the `History`
If the due date is removed the information will be displayed in `History`
Managers can download the due date from `Download icon`